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Refund & Sales Policy

GENERAL NOTES

  • The sales policy also covers all booking and rental products if applicable.
  • This sales policy covers Baby Cres Limited based in Canada and
    Baby Cres Accessories Limited based in Jamaica.
  • Baby Cres shall refer to both Baby Cres Limited and Baby Cres Accessories Limited.

REFUND/RETURN POLICY

  • Our guarantee is that products returned to us within 60 days after delivery will be donated or resold depending on condition and product type. No perfectly good returns will be destroyed and sent to the dump.
  • Customers are entitled to a 100% refund within 60 days after the delivery of their order. This excludes delivery costs.
  • Products damaged by customer are non refundable.
  • Products damaged on route to customer are refundable. Customer has the option of swapping out for a new product or requesting a refund.
  • Products cannot be refunded 60 days after delivery.
  • Refunds are not available after purchase and before delivery. Orders must arrive at the customer's delivery address for the 60 day refund policy to come into effect.
  • Products that are lost because of incorrect shipping addresses or information will not be covered under a refund.
  • Baby Cres delivers worldwide with the exception of the European Union.
  • We use Fedex, Canada Post, UPS, USPS and DHL for returns. Expect return cost to be similar to your original cost of shipping. Prices are calculated based on weight dimensions, distance and the courier used.
  • Shipper is responsible for cost of return shipment.
  • USA & other international orders (outside of Canada and Jamaica) do not qualify for refunds of products under CAD$150.00.
  • International orders (outside of Canada, Jamaica and the USA) do not qualify for refunds if products are on sale.
  • To request a refund, contact us. If approved under this policy, you will be provided with a return address label. You will need to print this label, affix it to the package the product came in or a new package. Depending on the shipping company used, we may be able to schedule a pick up from your home, otherwise you would be required to drop the package off at the nearest courier drop off location.
  • Once the package has arrived at our office and the contents are confirmed to be in the original manufacturer condition and present, a refund will be processed in no more that 5 days.
  • All refunds will be returned to your credit card. Expect funds to be returned within 15-20 days.
  • Review our terms and conditions for more information.

SHIPPING POLICY

  • Products and services may not available to clients in some countries.
  • Estimated shipping times varies by location and can be longer than 15 days due to high demand. Estimates depend on the product being purchased, see product page for more detailed information.
  • Shipping time is approximate depending on the season and goods can take up to 20 business days to be delivered.
  • Packages may experience delayed delivery due to various circumstances beyond our control. Baby Cres shall not be held liable for this.
  • Baby Cres does not have the ability to monitor or control customs fees and taxes. Baby Cres will not be held liable for these fees and taxes.
  • Customers outside of Canada and Jamaica are advised that customs fees and taxes may apply to their product.
  • Customs fees and taxes are the responsibility of the customer.
  • It may take 3-6 days to process an order. It is after this processing time that the shipping/delivery speed comes into play.

FRAUDULENT CREDIT CARD ACTIVITY

  • Company policy on credit cards that do not meet CVC, Street and/or Zip Check is strict.
  • If the above checks were not met during the transaction process, customer will be required to provide a valid ID at delivery.
  • This is done in order to protect the customer while at the same time countering fraudulent credit card activity.
  • If the customer fails to prove that they are the owner of the credit card by providing a valid ID with the name, address and zip code used on the credit card will receive a full refund and the item will not be delivered.
  • If the customer has a valid ID that matches the name, but not the address and zip code, a second ID is required and a photo of the ID will be taken for our records.
  • If the customer is able to prove that they are the owner of the credit card at delivery, the item will be delivered and their payment confirmed.
  • To avoid your credit card being flagged as potentially fraudulent, please ensure that the name, address and zip code is entered correctly.

PRODUCTS AND CHILD SAFETY

CURRENCY

  • All currency on this site is listed in Canadian, US and Jamaican dollars.

Last updated: June 4, 2020

 

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